Return Policy

Effective Date: August 1, 2025

We value your satisfaction and strive to ensure every purchase meets your expectations. If you are not fully satisfied with your order, you may return eligible items under the following terms:

1. Eligibility for Returns

   • Items must be returned within 30 days of the delivery date.

   • Products must be unused, in their original packaging, and in the same condition as received.

   • Certain items, such as perishable goods, personalized products, or final sale items, are non-returnable.

2. Return Process

   • To initiate a return, please contact our customer service team at customerservice@jojoapparel.com with your order number and reason for return.

   • Once your return request is approved, you will receive detailed instructions, including the return shipping address.

3. Shipping Costs

   • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

   • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without proof of delivery.

4. Refunds

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

   • Approved refunds will be processed to the original payment method within 5–10 business days.

5. Exchanges

   • We only replace items if they are defective or damaged. For exchanges, please follow the same process as returns.

6. Damaged or Incorrect Items

   • If your order arrives damaged or incorrect, contact us within 7 days of delivery for a replacement or refund at no additional cost.

Contact Information
For any return-related inquiries, please reach out to:
JoJo Apparel LLC
Email: returns@jojoapparel.com
Phone: (608) 620-5430